Merchandise total Shipping Charge
Up to $29.99 = $6.95
$30.00 to $59.99 = $8.95
$60.00 to $99.99 = $10.95
$100.00 to $149.99 = $12.95
$150.00 to $199.99 = $14.95
$200.00 to $249.99 = $17.95
$250.00 and over = $19.95
Fill out the order form carefully. An error or question on your order could cause a delay in shipment. Also make sure the sizes are specified if you are ordering shirts. If you need extra room, or your order blank is missing, you can send your order on a separate sheet of paper.
If your order is not a rush, or if you may be difficult to reach by return call, please consider mailing, faxing or placing your order ONLINE. We strive to give excellent service, but there may be occasions that we may not be available to take your call (please leave a message) All calls received will be returned within 48 hours. If you do not get a return call, please reach out to us again. My system for processing communications is adequate, but not foolproof as it includes at least one fool (me). Thank you in advance for your patience.
Most orders are shipped within 3 business days. Occasionally items will be out of stock, & short delays may occur. If your order is a gift, or is needed by a certain date, please let us know. Otherwise, we will use our best judgement as to call to advise of the delay, hold the order until all items are in stock, or ship the order incomplete.
We realize that ordering by mail is a great act of trust by the consumer. We offer only the highest quality products available. All products are guaranteed and should be returned for replacement or refund if found to be defective.
If you decide to return a product for any reason, just give us a call and let us know or email firstname.lastname@example.org. We’ll make sure your exchange or refund is handled properly. More instructions for returns here http://www.hoofprints.com/Returns.asp
The products in this catalog are either hand-picked by HoofPrints owner Gina Keesling, or designed and produced by HoofPrints. You won’t find a collection like it anywhere else. Designs are © copyrighted and may not be reproduced without permission.
Helpful Customer Service
Should you have a question regarding a product, the person who answers the phone will be able to assist you. We are all very familiar with all of the products, and will be able to answer any questions you have, or make suggestions should you be picking out a gift.
To request a free print brochure of our most popular products for yourself or your family or friends, call us at 800-741-5054
Change of Address
If you’re moving, please call or fax us your new address with a copy of the old one so we can send you our next catalog.
Visit our website http://www.hoofprints.com/SALE/departments/30/ for the very newest products & close out sales of up to 75% OFF.
Whenever possible, HoofPrints re-uses packaging. This includes packing peanuts and grocery shopping bags. As long as it is clean and still sturdy, it's fair game as far as being utilized to protect products on their journey from our warehouse to you. USPS packaging utilizes post consumer waste. And anything that's too tattered for a second job goes to our local recycling center.
Thanks to God for giving me the abilities and the opportunity to provide products that promote goodwill between equine professionals & their clients. Thanks to all of you for your continued encouragement and support. ~HoofPrints owner, Gina Keesling