There is a special perspective that comes with being self-employed (especially if that employment involves back-breaking labor) A great sense of humor is one of them. Another is the wisdom and wherewithal to interact pleasantly with others on a personal and professional level, no matter what's going on reciprocally. While we all know of cranky farriers who've got a chip on their shoulder from hearing all the annoying owner comments, most of you have a level of maturity that lets you focus your efforts on doing the job at hand, rather than continually chafing at others' rude behavior. And that's pretty cool.
Here at HoofPrints, I use an outside Call Center to answer our phones when I am of the office. This has proven to be much better than an answering machine as the call center staff can take orders, relay messages and answer questions for callers after hours. Often, though, the calls they get are from folks who've come home at the end of a day to the unhappy situation of a damaged package or incorrect shipment - and they need to talk to someone about rectifying the problem. Call Center Plus is a fairly large company, and the owner has told me on more than one occasion that OUR CUSTOMERS (that's you all) are BY FAR the best to deal with of any of the companies they answer phones for. Bar none. We already knew that - but it's nice to be reminded - and I wanted to pass along the compliment. Thanks for being great customers!